Privacy Policy

01Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

02Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Physical address
• Location (City, State, Country)
• Age
• Gender
• Occupation
• Interests / Hobbies
• Education level
• Website behaviour

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including but not limited to the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

03Information We Collect About You and How We Collect It

We collect several types of information from and about users of Our Services, including information:

• that you provide to us when using the Services, such as information about individuals who have signed up to receive text messages or phone notifications from us through our APIs, or information you provide when creating an account with us. We call this "customer provided information."
• by which you may be personally identified, such as name, postal address, e-mail address, telephone number and any other identifier by which you may be contacted online or offline ("personal information"); and
• about your internet connection, the equipment you use to access our website and usage details.

We collect this information directly from you when you provide it to us; automatically as you navigate through the site (usage details, IP addresses, and information collected through cookies, web beacons and other tracking technologies); and from third parties, for example our business partners.

Information you provide to us

The information we collect on or through our Services may include information you provide by filling in forms on our website or contacting our sales or customer support teams (including at the time of subscribing, posting material, entering a service request or requesting further Services); records and copies of your correspondence if you contact us; and details of transactions you carry out through our Services. You may be required to provide financial information before placing an order for our Services.

You may also provide information to be published or displayed on public areas of the website, or transmitted to other users or third parties (collectively, "User Contributions"). Your User Contributions are posted and transmitted to others at your own risk. Although we limit access to certain pages, no security measures are perfect or impenetrable, and we cannot control the actions of other users with whom you may choose to share your User Contributions.

Information we collect through automatic data collection technologies

As you navigate through and interact with our website or use our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including details of your visits (traffic data, location data, logs and the resources you access) and information about your computer and internet connection (IP address, operating system and browser type).

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us estimate audience size and usage patterns, store information about your preferences, speed up your searches, and recognise you when you return to our website or log into your account.

04Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service.

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service.

Web Beacons. Certain sections of Our Service and Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:

05Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain Our Service, including to monitor the usage of Our Service.
• To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including security updates when necessary or reasonable.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those you have already purchased or enquired about, unless You have opted not to receive such information.
• To manage Your requests — to attend and manage Your requests to Us.
• For business transfers — We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
• For other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing and your experience.

We may share Your personal information with Service Providers (to monitor and analyse the use of Our Service and to contact You); for business transfers; with Affiliates (who We will require to honour this Privacy Policy); with business partners to offer You certain products, services or promotions; and with Your consent for any other purpose.

06Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when used to strengthen security or improve functionality, or when We are legally obligated to retain it for longer.

07Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

08Deletion of Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when We have a legal obligation or lawful basis to do so.

09Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of Users of the Service or the public; and protect against legal liability.

10Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

11GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or those of another natural person.
• Public interests: Processing Personal Data is related to a task carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights. You have the right under this Privacy Policy, and by law if You are within the EU, to:

• Request access to Your Personal Data and receive a copy of the Personal Data We hold about You.
• Request correction of any incomplete or inaccurate information We hold about You.
• Object to processing of Your Personal Data where We are relying on a legitimate interest, and where We are processing Your Personal Data for direct marketing purposes.
• Request erasure of Your Personal Data where there is no good reason for Us to continue processing it.
• Request the transfer of Your Personal Data to You or to a third party in a structured, commonly used, machine-readable format.
• Withdraw Your consent at any time where We rely on consent to process Your Personal Data.

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. We may ask You to verify Your identity before responding. You also have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data; if You are in the EEA, please contact Your local data protection authority.

12CCPA/CPRA Privacy Notice

This section for California residents supplements the information contained in Our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

The categories and examples below are those defined in the CCPA/CPRA. This does not mean all examples of each category were in fact collected, but reflects our good faith belief that some of that information may be and may have been collected within the last twelve (12) months.

• Category A — Identifiers (real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, and similar). Collected: Yes.
• Category B — California Customer Records (Cal. Civ. Code § 1798.80(e)) (name, signature, address, telephone number, financial information, and similar). Collected: Yes.
• Category C — Protected classification characteristics (age, race, national origin, marital status, sex, and similar). Collected: No.
• Category D — Commercial information (records of products or services purchased or considered). Collected: No.
• Category E — Biometric information. Collected: No.
• Category F — Internet or other network activity (interaction with our Service or advertisement). Collected: Yes.
• Category G — Geolocation data. Collected: No.
• Category H — Sensory data. Collected: No.
• Category I — Professional or employment-related information. Collected: No.
• Category J — Non-public education information. Collected: No.
• Category K — Inferences drawn from other personal information. Collected: No.
• Category L — Sensitive personal information (account login and password, geolocation). Collected: Yes.

Under CCPA/CPRA, personal information does not include publicly available information from government records; deidentified or aggregated consumer information; or information excluded from the CCPA/CPRA's scope (such as information covered by HIPAA, the CMIA, the FCRA, the GLBA/FIPA, or the Driver's Privacy Protection Act of 1994).

Sources of Personal Information

We obtain the categories of personal information listed above directly from You (e.g. forms You complete), indirectly from You (e.g. observing Your activity on our Service), and automatically from You (e.g. through cookies as You navigate through our Service).

Use and Disclosure of Personal Information

We may use or disclose personal information for "business purposes" or "commercial purposes" as defined under the CCPA/CPRA, including to operate and provide our Service, respond to Your inquiries, fulfil the reason You provided the information, respond to law enforcement requests, for internal administrative and auditing purposes, and to detect security incidents and protect against fraudulent or illegal activity. In the last twelve (12) months We may have disclosed Categories A, B and F for business or commercial purposes.

Sale of Personal Information

We do not sell personal information as the term "sell" is commonly understood. We do allow Service Providers to use Your personal information for the business purposes described in Our Privacy Policy, and these may be deemed a sale under CCPA/CPRA. We do not knowingly sell the personal information of Consumers under 16 years of age without affirmative authorization.

Your Rights under the CCPA/CPRA

• The right to notice — to be notified which categories of Personal Data are being collected and the purposes for which they are used.
• The right to know / access — to request disclosure about Our collection, use, sale, disclosure and sharing of personal information.
• The right to opt-out of the sale or sharing of Personal Data.
• The right to correct inaccurate personal information We collected about You.
• The right to limit the use and disclosure of sensitive personal information.
• The right to delete Personal Data under certain circumstances, subject to exceptions.
• The right not to be discriminated against for exercising any of Your rights.

To exercise any of these rights, California residents may contact Us by email at contact@hestiasignals.com. Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request. We will disclose and deliver the required information free of charge within 45 days of receiving a verifiable request, extendable once by a further 45 days when reasonably necessary and with prior notice.

"Do Not Track" (CalOPPA)

Our Service does not respond to Do Not Track signals. Some third-party websites do keep track of Your browsing activities; You can set Your preferences in Your web browser to inform websites that You do not want to be tracked.

13Your California Privacy Rights (Shine the Light)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes. If you'd like to request more information under this law, and if You are a California resident, You can contact Us using the contact information provided below.

14California Privacy Rights for Minor Users

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. To request removal, and if You are a California resident, You can contact Us using the contact information below and include the email address associated with Your account. Removal may not be complete or comprehensive, and the law may not permit or require removal in certain circumstances.

15Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

16Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

17Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. Where appropriate, We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

18Contact Us

If you have any questions about this Privacy Policy, You can contact us by email at contact@hestiasignals.com.